Social Visit Policy

Independent & Assisted Living

As our states continue to reopen, LCB would like to share the next step in our progressive plan for visitation in our communities. We are aware this has been a trying time for both residents and family and are excited to implement this next phase.

PLEASE NOTE:  The visitation policy for our Reflections Memory Care neighborhood are slightly different and can be found below. In addition, some states have specific requirements which are noted below.

  • Visits must be scheduled at least three days in advance.
    1. An associate will work directly with visitors to facilitate scheduling. Families should contact the community to arrange.
    2. The total number of visits per day (by all visitors to every resident) will be determined by your community.
  • The visiting location will be determined by the community.
  • Visitors will be required to use the main entrance (front door) where they will be checked in and screened (including temperature check and questionnaire).
  • Visitors are to wash hands before and after their visit.
  • All visitors and residents are to wear face masks throughout the entire visit. Proper masks will be provided for those who do not have them. Masks must cover the mouth and nose.
  • Visitors will review the guidelines for visitation; associates will be available for support.
  • All visitors will be escorted to the designated visitation area and escorted back to the front lobby when visit is over.
  • Visitors may not leave the designated visiting area without being accompanied by an associate.
  • Visitors must maintain proper social distancing between themselves and all residents (minimum six feet).
  • Visits will be limited to 45 minutes. We ask that this is strictly observed to allot visitation time to as many families as possible, and to allow adequate time for sanitation between visits.
  • Please refrain from any physical contact.
  • Two guests may visit a resident or resident-couple at a time. (NEW HAMPSHIRE allows one “essential support visitor” who visits every time, consistently. That person cannot change visit to visit.)
  • Packages of any kind should not be exchanged during visits. Please continue to follow our delivery protocols.
  • Residents who reside in a shared apartment (unless with a spouse/partner or family member) will be provided an alternative location in the community for their visits.
  • Should a positive case of coronavirus occur in the community, we will immediately suspend visits until it is safe to resume. Families and residents will be notified directly.
    1. We will make every effort to notify you of cancellations in a timely manner, but please understand that circumstances can change very quickly.
    2. If any resident is positive or if a neighborhood is under isolation precautions, we will continue virtual visits through FaceTime, Skype and other Internet platforms.
  • To provide privacy and to decrease distractions and to prevent other residents from entering the space, visiting area doors must remain closed during the visit.
  • Outside food is prohibited.
  • Smoking is prohibited (indoors and outdoors).
  • Please respect other people’s privacy/space.
  • Pets must be on a leash at all times and remain six feet from residents. (NEW HAMPSHIRE does not permit pet visits.)

As a reminder to our visitors, you must wear a mask at all times while in the community.  Masks must cover both mouth and nose, and we cannot allow anyone without a mask to remain in the community. This is, of course, in the interest of safety—yours, your loved one’s and others’.

 

Reflections Memory Care

 

As many of you are aware, memory care neighborhoods are especially vulnerable to virus. For that reason, the visitation policy for Reflections look a little different than policies for the rest of the community.

Some Reflections residents may have difficulty observing and executing our safety standards. Therefore, it is particularly important that our visitors remain vigilant and help us to enforce them to help keep everyone safe.  We do ask that each these standards are followed prior to and during visits.

We are committed to keeping our residents, associates and visitors safe as we continue to expand our visitation policies—thank you for your cooperation and help.

  • Visits must be scheduled at least three days in advance.
    1. An associate will work directly with visitors to facilitate scheduling. Families should contact the community to arrange.
    2. The total number of visits per day (by all visitors to every resident) will be determined by your community.
  • The visiting location will be determined by the community.
  • Visitors will be required to use the main entrance (front door) where they will be checked in and screened (including temperature check and questionnaire).
  • Visitors are to wash hands before and after their visit. The Reflections Director will ensure proper hand hygiene for residents.
  • All visitors and residents are to wear surgical masks during visits. Proper masks will be provided for those who do not have them. Unfortunately, cloth masks cannot be allowed.  Masks must cover the mouth and nose.
  • Visitors will review the guidelines for visitation; associates will be available for support.
  • The community will approach each visit on an individualized basis.
    1. What is the disposition of the resident, and what if any limitations do they have when it comes to:
      • Keeping a face mask on
      • Maintaining six-foot social distancing
      • Refraining from touching
      • Practicing hand hygiene
      • Others, as applicable
  • All visitors will be escorted to the designated visitation area and escorted back to the front lobby when visit is over.
  • Visitors may not leave the designated visiting area without being accompanied by an associate.
  • Visits will be limited to 45 minutes. We ask that this is strictly observed to allot visitation time to as many families as possible, and to allow adequate time for sanitation between visits.
  • Please refrain from any physical contact.
  • Two guests may visit a resident or resident-couple at a time. (NEW HAMPSHIRE allows one “essential support visitor” who visits every time, consistently. That person cannot change visit to visit.)
  • Packages of any kind should not be exchanged during visits. Please continue to follow our delivery protocols.
  • In the case of emergency, visitors are asked to pull the emergency call cord in bathroom.
  • Residents who reside in a shared apartment (unless with a spouse/partner or family member) will be provided an alternative location in the community for their visits.
  • Should a positive case of coronavirus occur in the neighborhood, we will immediately suspend visits until it is safe to resume. Families and residents will be notified directly.
    1. We will make every effort to notify you of cancellations in a timely manner, but please understand that circumstances can change very quickly.
    2. If any resident is positive or if a neighborhood is under isolation precautions, we will continue virtual visits through FaceTime, Skype and other Internet platforms.
  • Depending on a resident’s ability to comply with safety standards (such as no embracing), visitors will be provided a gown and gloves to wear.
  • Visitors will dispose of gowns and gloves prior to leaving the designed visitation area.
  • To provide privacy and to decrease distractions and to prevent other residents from entering the space, visiting area doors must remain closed during the visit.
  • Outside food is prohibited.
  • Smoking is prohibited (indoors and outdoors).
  • Please respect other people’s privacy/space.
  • Pets must be on a leash at all times and remain six feet from residents. (NEW HAMPSHIRE does not permit pet visits.)

As a reminder to our visitors, you must wear a mask at all times while in the community.  Masks must cover both mouth and nose. We cannot allow anyone without a mask to remain in the community. This is, of course, in the interest of safety—yours, your loved one’s and others’. We understand that some of our residents in Reflections may not be able to maintain our standards, and we need you to help us.